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Lorenzo Patelli, Associate Professor 
School of Accountancy, Institute for Enterprise Ethics Daniels College of Business

It is not necessary to have served as department chair to acknowledge that being a department chair is a tough job. Not so much because of the variety of leadership roles to play (coach, referee, and teammate), the multitude of tasks to perform (budgeting, course scheduling, supervising, etc.), the lack of preparation and training (and yet, we have prepared this Handbook for you!), and the possible lack of recognition for crucial work behind the scene. But mostly, because the job of a chair ultimately requires coordinating other faculty without many levers of control over them. Hence, soft skills (skills that go beyond the technical mastery of processes, systems, and tools which are